Terms and Conditions

Our website and social media pages sometimes host online competitions for which entry requires you to supply personal details. These can be requested either by submitting entry information via an online form or by commenting on a specific social media post. 

The following are the standard terms and conditions which apply to our competitions. Please note that additional T&Cs may apply in specific circumstances; these will be mentioned on the requisite competition page.

Standard terms & conditions

  1. Open to all entries within the CF postcode area except those involved in the administration of the competition, employees, agents, and their employees or family members of Castle Court Shopping Centre and its promotional partners.
  2. Only one entry per person will be accepted.
  3. Entrants must be aged 18 years or over.
  4. False and/or deceptive entries shall render entry ineligible.  Castle Court Shopping Centre does not hold responsibility for any abusive content posted on the competition page.
  5. All entrants' details may be used in promotional activity/materials and the winner(s) may be required to participate in promotional activity related to the competition. 
  6. For social media competitions, entrants acknowledge that their username, profile picture and any submitted content will be published on the Castle Court social media pages and may be viewed by all users.
  7. The competition is promoted by Castle Court Shopping Centre and content/end dates may be modified or withdrawn at any time.
  8. Entry to the competition is deemed as full acceptance of these Terms & Conditions.
  9. The judges' decision is final, and no correspondence will be entered into.
  10. Castle Court Shopping Centre reserves the right to substitute the prize(s) with a prize(s) of equivalent value if the original is/are no longer available. The prize(s) cannot be exchanged or refunded and is/are non-transferable.
  11. The winner(s) will be picked and contacted within 7 days of the competition closing date via email or by phone, as appropriate to the competition. The winner(s) will then be announced via Castle Court Shopping Centre’s social media channels or alternatively for details of the winner(s) name(s), please send an SAE to: Customer Services, Castle Court Shopping Centre, Caerphilly, Glamorgan. CF83 1NU
  12. The winner(s) must respond to Castle Court Shopping Centre within 7 days of being notified of their prize(s), otherwise Castle Court reserves the right to select an alternative winner(s).
  13. All prizes must be collected from, or delivery arranged (as appropriate) with Castle Court Shopping Centre within a further 14 days, unless otherwise agreed.
  14. Prizes may be provided by third parties. No travel costs or expenses used in collecting or using the prize(s) will be covered. The promoter has no responsibility for onward use of the prize(s).
  15. The promotion is in no way sponsored, endorsed, administered by, or associated with Facebook. Please note that we would never ask for any card details during our competitions and winners are always announced by us.
  16. By entering the competition, you are providing your information to Castle Court Shopping Centre. You may occasionally be contacted by Castle Court Shopping Centre via email. You have the right to opt out of receiving further marketing materials by either unsubscribing to our e-newsletters or contacting Castle Court Shopping Centre.
  17. Error & Omissions Excepted.
  18. The competition(s) and these terms and conditions are subject to and governed by English law.

Disclaimer

Castle Court Shopping Centre and its affiliates are not responsible for any incorrect or inaccurate entry information, human error, technical malfunction, failures, omission, interruption, deletion, or defect of any telephone network, computer online systems, computer equipment, servers, access providers, or software, including any injury or damage to participants or any other person, relating to or resulting from participation in their competitions; inability to access the entry website or any pages thereof; theft, tampering, destruction, or unauthorised access to, or alteration of entries; entry submissions that are processed late or incorrectly, or are incomplete, garbled or lost due to computer or electronic malfunction or traffic congestion on the Internet or any website. Proof of entering information on Facebook, the website, or other form is not considered proof of delivery or receipt.